Privacy Policy
Effective 16 August 2026
1. Introduction
This Privacy Policy explains how Hugly (Pvt) Ltd, trading as Hugly Studio, collects, uses, stores, shares, and protects personal information when you use our website, contact forms, and services. We aim to handle personal information in a fair, transparent, and secure way consistent with applicable Zimbabwe data protection requirements.
2. Who controls your information
Hugly (Pvt) Ltd is the data controller for personal information processed through this website. For privacy requests, please use our existing contact form at /contact so that we can verify and respond to your request securely.
3. Information we collect
Depending on how you interact with us, we may collect your name, email address, company or organisation, phone number, project details, timeline, budget range, project URL, service preferences, and information you choose to include in a message. The information submitted through our contact forms is captured and relayed through Framer, then sent to Hugly’s Google Workspace email accounts. Hugly does not operate local servers for storing contact-form submissions. We may also receive basic technical information needed to keep the website secure and functioning.
4. How we use information
We use personal information to respond to enquiries, assess and deliver services, communicate about a project, provide support, improve our website and service operations, prevent misuse, maintain security, keep records, and meet legal or regulatory obligations. We do not sell personal information and we do not use marketing cookies or analytics cookies on this site by default.
5. Sharing and international transfers
Framer provides the website and contact-form infrastructure. The information submitted through our contact forms is captured and relayed through Framer, then sent to Hugly’s Google Workspace email accounts. We may also share information with trusted service providers who help us host, secure, operate, or deliver the website and our services. We only share what is reasonably needed for the relevant purpose. Some providers may process information outside Zimbabwe; where that happens, we take reasonable steps to use appropriate contractual, organisational, and technical safeguards.
6. Cookies
This website uses essential cookies and similar storage only where needed for core functionality, security, preferences, navigation, or form operation. We do not enable analytics or marketing cookies by default. The cookie notice provides information about this use and links back to this policy.
7. Retention
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including project delivery, support, record-keeping, dispute resolution, security, and legal obligations. When information is no longer needed, we take reasonable steps to delete it or make it anonymous.
8. Your rights
Subject to applicable law, you may ask us to confirm whether we process your information, provide access to it, correct inaccurate information, delete information that no longer needs to be kept, restrict or object to certain processing, and explain how a decision affecting you was made. You may make a request through our contact form. We may need to verify your identity before responding.
9. Security and children
We use reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure. Our services are not directed at children, and we do not knowingly collect children’s personal information through this website.
10. Changes and complaints
We may update this policy when our services, technology, or legal obligations change. The effective date at the top of this page will be updated when a material change is made. If you believe your privacy rights have not been respected, please contact us first through the contact form. You may also contact the relevant Zimbabwe data protection regulator, including POTRAZ where applicable.
Last updated 16 August 2026